WelcomeToMaine.com Refund Policy
Last Updated: October 24, 2025
1. Scope & Applicability
Thank you for choosing WelcomeToMaine.com. This Refund Policy applies to purchases of digital and/or physical products and services made via the WelcomeToMaine.com website or affiliated checkout systems. By purchasing from WelcomeToMaine.com, you agree to the terms of this Refund Policy.
2. Eligibility for Refunds
We will consider requests for refunds under the following conditions:
- You must submit your refund request within 30 calendar days of the date of purchase.
- The product or service must be in the condition described at the time of sale (for physical goods, unused and in original packaging).
- For digital products or services, refunds may only be granted if the product has not been substantially accessed or consumed (for example: not downloaded, streamed, or otherwise used beyond trial).
- Any product expressly marked “Final Sale,” “Non-Refundable,” or “No Returns” at the time of purchase is not eligible for refund unless otherwise required by law.
3. How to Request a Refund
To request a refund:
- Email us at privacy@welcometomaine.com with your order number, date of purchase, amount paid, and reason for the refund request.
- We will review your request and respond within 5 business days to let you know whether the refund has been approved. If approved, the refund will be processed within 10 business days and returned to the original payment method, unless otherwise agreed (such as store credit).
- If shipping applies and physical goods are being returned, you must follow shipping instructions provided by us; you may be responsible for the cost of return shipping if the item was not faulty.
4. Refund Amount & Method
If your refund is approved:
- We will refund the amount you paid for the product or service, less any shipping (if applicable) and restocking fees (if applicable and clearly disclosed at time of sale).
- Refunds will be made using the same payment method you used for your purchase, unless another payment method is agreed with us.
- You will see the refunded funds reflected in your account within the time-frame defined by your payment provider (typically 3-10 business days).
5. Exceptions & Non-Refundable Items
The following items are not eligible for refunds (unless required by law):
- Items clearly marked “Final Sale” or “Non-Refundable” at checkout.
- Downloaded digital products or services once access has been granted and used.
- Goods damaged through misuse, abuse, or neglect by the customer.
- Gift cards, unless the applicable law requires differently.
6. Faulty or Incorrect Items
If you receive a faulty or incorrect item:
- Please notify us at privacy@welcometomaine.com immediately with photos (for goods) or details of the error (for services).
- We will either repair, replace, or refund the item at our discretion within a reasonable time-frame.
7. Changes to This Policy
We may update this Refund Policy from time to time. The “Last Updated” date at the top indicates when the policy was last revised. All purchases after that date are subject to the new version of the policy.
8. Contact Us
If you have any questions about this Refund Policy, please contact:
Gotcha Media Holdings LLC
Email: privacy@welcometomaine.com
